RETURNS & REFUNDS
START RETURN
Click here to start a return on our returns portal.
We accept returns within 28 days of delivery for most items where items are unused, in original condition and packaging. Some exclusions apply.
Start a return via our returns portal. Return costs vary by option — we show prices and options in the portal.
International returns follow the same portal process but tariffs and courier options may vary. Check the portal for country-specific info.
Once we receive your return, refunds are typically processed within 3–5 working days depending on your bank.
We generally process refunds; to exchange an item place a new order and return the other item.
Contact customer services immediately and keep the packaging; we will advise next steps and investigate.
Some items sold by partner sellers follow different return policies — check the product page and returns portal.
PLT Royalty members may have free returns depending on the membership terms. Check your account benefits.
If you believe a refund is incorrect contact us with your order details and evidence; we will investigate.
Accounts may be restricted for suspected fraud or policy breaches. Contact us for more detail.
For certain orders and services you may have cancellation rights; contact customer services for guidance.
Marketplace returns depend on the third-party seller policies; details are available on product pages.
Follow the returns portal instructions for each parcel. Each parcel may require its own return submission.
Partnered brands may handle returns differently — check the partnered brand's returns terms on the product page.